Model of Care

Purpose: The core purpose of our service is to promote well-being and understanding in all its forms, improve quality of life, prevent relapse in terms of clinical state and offending, and enhance the likelihood that the women we work with can successfully re- integrate into the community or a less restrictive environment.


Service Delivery: We promote a holistic and individualised approach to patient care.  All care planning is in supportive collaboration with the women, emphasising and valuing their views, strengths and abilities, individual needs and risk assessments, and promoting autonomy and empowerment.


We believe that a consistent high-quality level of care and treatment can be provided, and safety, security and dignity maintained and enhanced, within a safe, secure environment.


There is a strong emphasis on relational security and we will use “See, Think Act”, support, and supervision to guide staff.


We will provide a fit for purpose Multidisciplinary team who possess a wide range of gender sensitive skills, knowledge and attitudes to meet the challenges of working with this group of women with complex needs. We value our staff and are committed to the provision of supervision, training and continuous professional development.


Our service culture is open, transparent and enquiring, we are respectful and accepting of difference, and promote learning and continuous improvement, which are measured by using standardised assessments.


Our service will be delivered within all required statutory frameworks, and we aim to operate above and beyond national minimum standards.


We will provide a safe, high quality, structured and comfortable environment where the women can feel valued and dignified and:


  • Are free from emotional, physical and sexual intimidation, harassment or abuse

  • Can gain self-esteem and confidence, a sense of identity and an understanding of themselves and the world around them

  • Develop trusting and genuinely therapeutic relationships with the patient care team within safe, contained and fully explained boundaries

  • Take responsibility for, and participate in their care through ward rounds, CPA, section 117s community meetings collaborative care planning and their own risk assessment and management.


Milestones Hospital

The Street



NR29 5BE

T:  01603 782200

       Option 1 - Clinical Administration

       Option 2 - HR and Accounts

       Option 3 - Nursing Team

       Option 4 - The Mews

F.  01603 782201


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